Last updated: 16 August 2026
This page explains delivery for purchases made through Stove Store Ireland. If you need delivery information for a particular stove, fireplace or made-to-order item before purchasing, contact us at info@stovestore.ie, (062) 85428 or (045) 810465.
Where we deliver
Online delivery is currently available to addresses in the Republic of Ireland. The website does not currently offer an online delivery method for destinations outside the Republic of Ireland. Please contact us before ordering if you need delivery elsewhere.
Delivery charges
Delivery is calculated from the packed weight of the order. Our current base delivery rates are:
- Orders up to 15 kg: €15 excluding VAT (€18.45 including VAT at the current standard rate).
- Orders over 15 kg: €75 excluding VAT (€92.25 including VAT at the current standard rate).
The final delivery charge, including any applicable VAT, is displayed at checkout before payment. If an order requires a specialist carrier or delivery arrangement that cannot be calculated correctly online, we will contact you before dispatch and will not apply an additional charge without your agreement.
Estimated delivery time
Estimated delivery is normally within 5–30 days from order confirmation. Timing depends on stock status, supplier lead time, product size and weight, destination and carrier availability. Products marked as available on back-order, made to order or requiring a special delivery arrangement may take longer. We will contact you if the expected timing differs materially from the estimate.
If delivery by a particular date is essential, please contact us before ordering so that we can confirm availability. Where no different date has been agreed, we will deliver without undue delay and in accordance with applicable Irish consumer law.
Delivery arrangements
Please provide a complete delivery address and a telephone number at checkout. Large or heavy products may require someone to be present to accept delivery. Unless specifically agreed otherwise, delivery does not include installation, unpacking, positioning, removal of packaging or disposal of an old appliance.
Customers are responsible for ensuring reasonable access for the delivery vehicle and for telling us in advance about restrictions such as narrow roads, steps, limited parking or restricted access. A failed delivery caused by incorrect details or unavailable access may incur a reasonable redelivery charge.
Receiving and checking goods
Please inspect the packaging and goods as soon as reasonably possible. If an item arrives visibly damaged, incomplete or incorrect, contact us promptly and include photographs of the packaging and product where possible. Signing a carrier document does not remove your statutory rights.
Delays and non-delivery
If an order is delayed, contact us and we will investigate with the supplier or carrier. Your rights where goods are not delivered within an agreed time are not affected by this policy.
Collections
Collection may be available by prior arrangement from one of our showrooms. Please wait for confirmation that the goods are ready before travelling and bring your order details and identification.
Returns
Delivery and return delivery are separate. For cancellation rights, return costs, faulty goods and refunds, see our Refund and Returns Policy.