Last updated: 20 August 2026
This Privacy Policy explains how Stove and Fireplace Fitters Ltd, trading as Stove Store Ireland (“we”, “us” or “our”), collects, uses and protects personal data when you visit stovestore.ie, contact us, request a quotation, buy products, arrange delivery or installation, create an account, or otherwise use our services.
1. Who We Are
Stove Store Ireland is a trading name of Stove and Fireplace Fitters Ltd. We are the data controller for personal data described in this policy.
Our principal contact address is Cahir Road, Industrial Estate, Cashel, Co. Tipperary, E25 YE08, Ireland. You can contact us at info@stovestore.ie, (062) 85428 for Cashel or (045) 810465 for Newbridge.
2. Personal Data We Collect
Depending on how you interact with us, we may collect your name, billing and delivery addresses, email address, telephone number, account details, order and transaction details, product enquiries, quotation and installation information, correspondence, customer-service records, cookie choices, and technical information such as IP address, browser type, device information and pages visited.
If you pay online, payment details are processed securely by our payment provider. We do not receive or store your complete payment-card number. If you apply for finance through a linked finance provider, that provider collects and processes the application under its own privacy policy.
3. How We Collect Personal Data
We collect personal data directly from you when you place an order, create an account, contact us, submit a form, request a quote, book or discuss installation work, subscribe to communications, or visit a showroom. We also collect limited technical and usage data automatically through cookies and similar technologies, subject to your consent choices. We may receive information from payment providers, finance providers, delivery partners or other service providers where necessary to complete a transaction or provide support.
4. How We Use Your Personal Data
We use personal data to process and deliver orders; take payment and issue refunds; provide quotations, surveys, installation and repair services; manage accounts; answer enquiries; provide customer support; prevent fraud and protect the website; maintain business and tax records; improve our website and services; and send marketing communications where you have consented or where otherwise permitted by law.
5. Our Legal Bases
We process personal data where it is necessary to perform a contract with you or take steps at your request before entering a contract; comply with legal obligations; pursue legitimate interests such as operating, securing and improving our business, provided those interests do not override your rights; or where you have given consent, including for non-essential cookies and certain marketing communications. You may withdraw consent at any time without affecting earlier lawful processing.
6. Cookies And Analytics
Our website uses necessary cookies for functions such as the shopping basket, checkout, account access, security and remembering privacy choices. With your consent, we may also use analytics, advertising or other optional cookies to understand website use and improve our marketing. Our cookie banner allows you to accept, reject or manage non-essential cookies. You can also change cookie settings in your browser, although blocking necessary cookies may affect website functions.
7. Payments, Finance And Online Orders
Online orders are processed through WooCommerce. Card payments are processed by Stripe or another payment method shown at checkout. Payment providers process payment information under their own privacy notices and security standards. Where finance is offered through an external provider, your application is made directly to that provider and is governed by its terms and privacy policy.
8. Who We Share Data With
We share personal data only where reasonably necessary with service providers that help us operate, including website hosting and security providers, payment and finance providers, delivery carriers, suppliers involved in fulfilling an order, installation or service personnel, professional advisers, accounting providers, analytics providers used with appropriate consent, and public authorities where required by law. We do not sell personal data.
Service providers may process personal data only for agreed purposes and are expected to protect it appropriately. Where data is transferred outside the European Economic Area, we use an appropriate legal transfer mechanism or rely on another lawful safeguard.
9. How Long We Keep Data
We keep personal data only for as long as needed for the purpose for which it was collected, including providing products and services, handling warranties or disputes, and meeting legal, accounting and tax obligations. Order and transaction records may normally be retained for at least six years where required for Irish accounting or tax purposes. Enquiries that do not lead to a transaction are kept only for a reasonable follow-up period unless there is a legal reason to retain them longer.
10. Security
We use reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or loss. No internet service can guarantee absolute security, but access is restricted to people and providers who need the information for legitimate business purposes.
11. Your Data-Protection Rights
Subject to applicable law, you may ask for access to your personal data; correction of inaccurate data; deletion; restriction of processing; data portability; or object to processing based on legitimate interests or to direct marketing. Where processing is based on consent, you may withdraw it at any time.
To exercise a right, email info@stovestore.ie. We may need to verify your identity before responding. You also have the right to complain to the Irish Data Protection Commission at dataprotection.ie.
12. Marketing Communications
You may unsubscribe from email marketing by using the unsubscribe link in a message or contacting us. We may still send non-marketing messages needed to administer an order, account, quotation, delivery or service.
13. Third-Party Links And Services
Our website may link to third-party websites or services, including finance providers, maps, social networks and product manufacturers. Those organisations are responsible for their own privacy practices. Review their privacy notices before providing personal data.
14. Children
Our products and services are intended for adults. We do not knowingly collect personal data from children through the online shop.
15. Changes To This Policy
We may update this policy when our services, legal obligations or data practices change. The latest version will be published on this page with its revision date.
16. Contact Us
For privacy questions or requests, contact Stove Store Ireland at info@stovestore.ie, (062) 85428 or (045) 810465, or write to Cahir Road, Industrial Estate, Cashel, Co. Tipperary, E25 YE08, Ireland.