Refund and Returns Policy
Last updated: 16 August 2026
This policy explains how returns, cancellations, exchanges and refunds are handled by Stove Store Ireland. It applies to purchases made through stovestore.ie. Nothing in this policy limits your rights under Irish consumer law.
Change-of-mind returns
For eligible products bought online, we accept change-of-mind return requests made within 30 days of delivery. You must contact us before returning an item.
Eligible unused and uninstalled products may also be exchanged within the same 30-day period. The same condition, proof-of-purchase and return-cost requirements apply.
To qualify, the product must be unused, uninstalled and in the same condition in which it was received, with its original packaging and proof of purchase. We may reduce a refund if handling beyond what would be reasonably permitted in a shop has reduced the value of the product.
Irish and EU distance-selling rules also provide a statutory 14-day cooling-off period for most online purchases. You must tell us that you wish to cancel within 14 days of receiving the goods and return them within the following 14 days.
Items and services that cannot be returned for change of mind
- Products made to order, specially sourced, altered or clearly personalised for you.
- Products that have been installed, used, damaged after delivery or are no longer in resalable condition.
- Services that have been fully performed with your prior agreement, or the completed portion of installation or other services that you asked us to begin during the cancellation period.
These exclusions apply only to change-of-mind returns. Your statutory rights still apply if goods are faulty, damaged, unsafe or not as described.
How to request a return
- Email info@stovestore.ie or call our Cashel showroom on (062) 85428 before returning anything.
- Provide your name, order number, the product being returned and the reason for the return.
- Wait for return instructions. Large stoves, fireplaces and other bulky products must not be sent without arranging transport with us first.
Returns should be taken or sent, as agreed with us, to: Stove Store Ireland, Cahir Road, Industrial Estate, Cashel, Co. Tipperary, E25 YE08, Ireland.
Return costs
For a change-of-mind return, you are responsible for the direct cost of returning the goods. Many of our products are heavy or bulky, so return transport costs can be significant. Contact us before purchase or before arranging a return and we will provide or help obtain an estimate for the relevant product and location.
If the product is faulty, damaged on delivery, unsafe, incorrectly supplied or not as described, Stove Store Ireland will cover the reasonable cost of the agreed return method.
Refunds
Once a return is received and inspected, we will confirm whether it has been accepted. Where a statutory online cancellation applies, we will make the refund within 14 days of being told about the cancellation, although we may withhold it until the goods have been returned or you provide evidence that they have been sent back. Approved refunds will be made to the original payment method and will include the cost of standard delivery. Extra delivery charges for an upgraded delivery method are not refundable.
Banks and card providers may take additional time to display a completed refund.
Faulty or damaged goods
Please contact us as soon as possible if a product arrives damaged, is faulty or does not match its description. Under Irish consumer law, you may have the right to a refund, repair, replacement or price reduction depending on the circumstances and when the problem is reported. Sale items have the same statutory protections as full-price items.
Do not arrange a repair or dispose of a product before giving us a reasonable opportunity to inspect it and agree the appropriate remedy.
Installation and service work
If you ask us to begin installation or another service during a statutory cancellation period and later cancel, you may be responsible for the reasonable value of work already completed. A cancellation right may end once a service has been fully performed with your prior express agreement. This does not affect your rights where a service has not been provided with reasonable care and skill.
Cancellation notice
You may cancel an eligible online order by emailing info@stovestore.ie with the subject “Order cancellation” and including your name, address, order number, product details, order date and delivery date, together with a clear statement that you wish to cancel.
Contact us
Email: info@stovestore.ie
Cashel showroom: (062) 85428
Newbridge showroom: (045) 810465
Address: Cahir Road, Industrial Estate, Cashel, Co. Tipperary, E25 YE08, Ireland.